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Pure mobile connectivity in serviced offices

By September 14, 2020October 22nd, 2020No Comments
Services offices

Pure mobile connectivity in serviced offices

Cel-Fi Mobile Signal Boosters adds premium mobile connectivity to Pure Offices across the UK.

When Pure Offices received daily complaints from their tenants about the inability to make full use of their mobile devices in several of their sites across the country, they acted decisively to find and install a robust, reliable and legal in-building coverage solution to satisfy their clients’ demands.


There has been a surge in companies looking for serviced office space and it is not hard to see why. With high rental charges and long leases still commonplace for office space in some urban locations, this decentralised serviced offices solution present a convenient, attractive and cost-effective proposition for business owners and their employees.

In addition to flexible leasing agreements and scalable office space, services offices come with a range of included amenities. One of the most valuable of these is Wi-Fi and mobile phone connectivity.

The Challenge

Pure Offices faced a dilemma when not one, but 7 of their UK sites received regular complaints from frustrated tenants about missed calls or the inability to make and receive calls on their mobile devices within the building.

Tenants were forced to roam the building or step outside to get an adequate mobile signal, impacting the client’s ability to conduct their business effectively. It was harming customer satisfaction with the Pure Offices brand. As complaints escalated across their sites, the Pure Offices team were set to task to find a viable solution.

However, delivering seamless, reliable mobile connectivity throughout 40,000 ft² buildings is not a straightforward task. If it is not approached correctly, it can be costly and ineffective.

Pure Offices selected their Nottingham site as the pilot site to test and trial several solutions to resolve the issue of poor in-building mobile coverage.

Stephen Day from Pure Offices said, “One of our key serviced offices in Nottingham is in a mobile network blackspot, affecting the whole building and with all 4 of the main UK mobile networks providing little to no coverage internally. As a result, our customers had been complaining daily of poor connectivity and difficulty conducting their business.”

“We tried several solutions, such as WiFi calling and network provided booster boxes, but results were intermittent and unreliable. We needed a robust, corporate solution that required minimum attention from us as landlords and provided our customers with full mobile network coverage across all 4 networks. That’s when we approached Frequency Telecom.”, said Day.

The Solution

Frequency Telecom is the master distributor of Nextivity’s Cel-Fi mobile signal boosters which are licence-exempt and fully meets the regulatory requirements in the UK (Ofcom SI 2018/399) and Ireland (ComReg S.I.No.283 of 2018). Endorsed by the mobile networks, Cel-Fi mobile signal boosters provide a legal means of delivering the best-in-class in-building mobile performance without interfering with the wider network.

Colin Giles, Sales Manager at Frequency Telecom conducted several consultations with the Pure Office team starting with the review of the site plans of the Nottingham office. He recommended a site survey to verify the most cost-effective solution for the size of the building.

Giles says, “The site inspection is a vital step in the process. It helps to determine which products are the most effective in a building and considers many factors. Each type of venue presents its own unique set of challenges and it would be unwise to propose a large-scale multi-network solution based solely on analysing a building’s site plans.”

The site inspection confirmed that the Cel-Fi GO X would be the most appropriate solution for the size of the building. By deploying 12 x Cel-Fi GO X boosters and 4 x Cel-Fi External wideband antennas, the issue of poor coverage on all networks would be resolved.

The Cel-Fi GO X smart signal booster provides up to 100dB gain in an indoor area of 15,000 ft² / 1,400m². The Cel-Fi GO X is IP65 rated, weather-resistant and does not interfere with other wireless devices. Cel-Fi GO X is cost-effective and easy-to-setup for users and installers.

The installation of the 12 x Cel-Fi GO X solution was completed within 3 days.

The Challenge

  • 7 Pure Offices sites located across the UK
  • Provide a cost-effective solution to enhance in-building mobile connectivity for all networks

Product Solution

Business Benefits

  • Instant mobile connectivity across all four UK networks
  • Satisfied tenants more likely to extend their Pure Office lease agreements

Cel-Fi products are licence-exempt and fully meets the regulatory requirements in the UK (Ofcom SI 2018/399) and Ireland (ComReg S.I.No.283 of 2018)

Download the case study

Zonewave is proud to have provided signal solutions for prestigious clients such as The Royal Opera House, The Government Legal Department, and Warner Media. Zonewave believes that the highest quality solutions deserve the highest quality installations. Point of sale connectivity, free to roam data collection, WHSE automation, IoT enablement, and patient data availability are just some of the reasons our clients have chosen our solutions.

Email:    [email protected]
Tel:         +44 203 985 7666

Established in 2002, Frequency employs over 60 people, across the UK, Germany and the Netherlands. Frequency Telecom is the master distributor of Nextivity’s Cel-Fi range of mobile signal boosters in the UK and Ireland. Cel-Fi products are licence-exempt and fully meets the regulatory requirements in the UK (Ofcom SI 2018/399) and Ireland (ComReg S.I.No.283 of 2018).

Email:    [email protected]
Tel:         +44 208 397 2222


Headquartered in San Diego, Nextivity Inc. develops the award-winning line of Cel-Fi products that optimize cellular coverage in homes, office and enterprise buildings. Cel-Fi products are self-configuring and leverage the advanced signal-processing and radio design of Nextivity’s IntelliBoost chipset to deliver the industry’s highest gain at the lowest cost per square foot. The Cel-Fi commitment is to protect the operator’s network, deliver the best in-building mobile performance, and be the easiest solution to install.


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