Poor mobile connectivity can affect brand reputation and employee satisfaction, but more importantly, can have devastating effects on the bottom line of companies whose processes and procedures are reliant on a stable mobile connection.
Our device and connection dependency mean that indoor mobile signal is a problem that needs to be solved today.
The reliance on smart mobile devices has led to an expectation of always-on mobile connectivity. Not only can the frustration of poor mobile connectivity affect brand reputation and employee satisfaction, but it can also have devastating effects on the bottom line of companies whose processes and procedures are reliant on a stable mobile connection.
Businesses and landlords are at risk of customers and staff taking their business elsewhere if they are unable to provide it. This device and connection dependency means that indoor mobile signal is a problem that needs to be solved today.
Brand reputation is at stake
In the not so distant past, customers rated businesses based on their primary deliverables. Think about hotels, for example. Hotel reputation was based on customers rating the comfort of the accommodation, customer service and its location. Nowadays reliable connectivity is paramount to achieve a good hotel customer rating. With clever filters and image corrections, social media has turned everyone into avid photographers. Imagine the backlash pubs, restaurants or bars would face if their customers were unable to post their pictures, instantly.
Generation Y’s connectivity dependency
This does not only extend to the service industry. Businesses who wish to attract the younger Generation Y workforce need to recognise this dependence on mobile devices and realise that mobile connectivity will play a big role to recruit and retain them.
A study conducted among 1,000 UK office workers claims that 25% of employees would consider changing jobs if they did not have mobile coverage in the building. This figure increased to 35% amongst the younger generation. It further revealed that 1 out of 2 employees currently experience dropped calls or poor reception at their places of work.
Multi-factor authentication and business processes
Mobile calls and data aside, the importance of receiving text messages, for bank or authentication alerts, is critical for some businesses.
Recent data breaches, identity theft and cyber-attacks have prompted many businesses and enterprises to implement multi-factor authentication. This type of authentication adds additional layers of security to access a platform over and above the username and password. One of the most popular layers is sending an SMS to the user.
Businesses who trade in industries which provide credit or lease agreements to customers, for example, will be hard-pressed to complete a sale or agreement if their customers are unable to receive these bank authentication messages.
Cel-Fi mobile signal boosters is an OFCOM and COMREG licence-exempt solution to provide a reliable in-door mobile signal for any size building or dwelling. Our mobile signal boosters have been successfully installed in homes, head offices, distribution centres, hospitals, filming and recording studios, airports, and many more.
Contact us +44 (0)20 8397 2222 or view our range of products here.
About Frequency Telecom
Established in 2002, Frequency employs over 60 people, across the UK, Germany and the Netherlands. Frequency Telecom is the master distributor of Nextivity’s Cel-Fi range of mobile signal boosters in the UK and Ireland. Cel-Fi products are licence-exempt and fully meets the regulatory requirements in the UK (Ofcom SI 2018/399) and Ireland (ComReg S.I.No.283 of 2018). The Cel-Fi commitment is to protect the operator’s network, deliver the best in-building mobile performance, and be the easiest solution to install.
Frequency has successfully installed indoor mobile signal solutions at the NHS, Pure Offices, BBC, Hotel Chocolat, Lincoln Epic Showground, Premier League and many others.
See our product range here.
About Cel-Fi by Nextivity
Nextivity Inc. develops the award-winning Cel-Fi family of products that deliver best-in-class in-building and mobile coverage for spaces up to 500,000 sq. ft., and for environments where harsh conditions require a rugged design. Cel-Fi is the go-to solution for settings such as healthcare facilities, office buildings, remote sites, parking garages, hotels, warehouse and industrial venues, government offices, retailers, schools, as well as trucking and marine fleets. Cel-Fi products are available in 90 countries through mobile operators and a growing worldwide network of master distributors, systems integrators, installers, and resellers. Additional information is available at Cel-Fi.com, on Twitter, LinkedIn, and on Facebook