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What do you do when mobile coverage lets you down

By September 28, 2020October 22nd, 2020No Comments
Lets you down

What do you do when mobile coverage lets you down

What are your options when your mobile coverage is poor in the places where you find yourself most?

We’ve heard it all before. A tale as old as the rise of the mobile phone revolution.

You sign up for a 2-year mobile contract with your chosen mobile network operator (MNO). But when you get home, the mobile phone signal is non-existent. Or when you move home or jobs, you find that you are now in a mobile coverage dead spot.

You’ll do anything to find a signal. You lean out the window or step onto the balcony to get 1 bar to make a call. Even then, the call is dropped, or the call quality is poor.

What are your options? Must you simply accept it as one of life’s inconveniences and ride out the remainder of your contract? How can you prevent this from happening again?

Here are 6 options that may help you in this situation:

  1. Do an OFCOM mobile coverage check

    Before you sign on the dotted line, use OFCOM’s handy coverage checker tool. Add your postcode into the coverage checker to see which networks are likely to perform the best in the locations where you find yourself most.

  2. Cooling off period

    By UK law, you are entitled to a 14-day cooling-off period if you purchase the item online, via the post or on the phone. In-store contracts are subject to the store’s returns or cancellation policy.

  3. Network guarantee

    Some mobile networks offer ‘network guarantees’ which allow you to cancel your contract should you be unable to connect to their network. However, not many MNO’s provide this, so check your contract or contact your service provider to find out.

  4. Contact your MNO

    Your first point of call should always be your MNO. MNO’s spend millions to provide better mobile coverage for their customers and will work with you to try and find a suitable solution. There may be factors beyond their control causing the poor coverage. These include the building’s location and proximity from the tower and/or the materials used in the building.

  5. MNO competitor contract buy-out

    Depending on the length you have remaining on your contract, you can avoid paying cancellation fees when a competitor MNO offers to pay your cancellation fee. This may leave you in a less favourable position to negotiate better terms with the new provider but will get you out of the other contact with some change in your pocket.

  6. Mobile signal boosters

    In 2018, OFCOM relaxed the rules and some mobile signal boosters, or repeaters, are now allowed. Mobile phone boosters can enhance indoor mobile signal providing there is signal outside. These mobile signal boosters are closely regulated to ensure that they do not interfere with other mobile networks. Any mobile signal booster which claims to boost more than one network is unlikely to comply with OFCOM rules and regulations.

Cel-Fi WAVE is the software application used for registering, setting-up, remotely monitoring, and updating Cel-Fi products. It provides a quick glance dashboard of signal strength, network operator, boost level and coverage type. From this app, you can switch network operator, update software and locate the optimal antenna placement.

Cel-Fi products are licence-exempt and fully meet the regulatory requirements in the UK (Ofcom SI 2018/399) and Ireland (ComReg S.I.No.283 of 2018).

Established in 2002, Frequency employs over 60 people, across the UK, Germany and the Netherlands. Frequency Telecom is the master distributor of Nextivity’s Cel-Fi range of mobile signal boosters in the UK and Ireland. Cel-Fi products are licence-exempt and fully meets the regulatory requirements in the UK (Ofcom SI 2018/399) and Ireland (ComReg S.I.No.283 of 2018).

Email:    [email protected]
Tel:         +44 208 397 2222


Headquartered in San Diego, Nextivity Inc. develops the award-winning line of Cel-Fi products that optimize cellular coverage in homes, office and enterprise buildings. Cel-Fi products are self-configuring and leverage the advanced signal-processing and radio design of Nextivity’s IntelliBoost chipset to deliver the industry’s highest gain at the lowest cost per square foot. The Cel-Fi commitment is to protect the operator’s network, deliver the best in-building mobile performance, and be the easiest solution to install.


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